Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide to us when:

• Creating an account or registering for our services
• Purchasing lottery entries
• Contacting our customer support
• Subscribing to newsletters or communications
• Participating in promotions or surveys

This information may include:

• Name and contact details (email, phone, address)
• Date of birth and age verification
• Payment and financial information
• Identity verification documents
• Gambling history and preferences

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing lottery entries and payments
• Account Management: Creating and maintaining your account
• Prize Distribution: Notifying and paying winners
• Customer Support: Responding to inquiries and providing assistance
• Legal Compliance: Meeting regulatory and legal requirements
• Fraud Prevention: Detecting and preventing fraudulent activities
• Communications: Sending service updates and promotional materials
• Service Improvement: Analyzing usage to enhance our services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our services
• Legal Requirements: When required by law or legal proceedings
• Regulatory Bodies: With gambling regulators as required
• Payment Processors: For secure payment processing
• Business Transfers: In case of merger, acquisition, or asset sale

4. Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and monitoring
• Employee training on data protection
• Multi-factor authentication options
• Regular data backups and recovery procedures

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please see our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

6. Your Rights and Choices

Under Australian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Limit how we use your information
• Portability: Receive your data in a portable format
• Objection: Object to certain uses of your information

To exercise these rights, please contact us through our contact form.

7. Age Restrictions and Responsible Gambling

We collect and use information to promote responsible gambling practices:

• Monitoring gambling patterns and setting limits
• Providing self-exclusion options
• Sharing relevant information with support organizations when necessary
• Maintaining records for regulatory compliance

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Generally, we retain account information for 7 years after account closure, as required by Australian gambling regulations.

9. International Transfers

Your personal information is primarily stored and processed in Australia. If we need to transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Through our contact form
• Privacy Officer: Noveltera

12. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.