Responsible Gambling

Our Commitment

At Noveltera, we are committed to promoting responsible gambling and providing a safe, enjoyable lottery experience for all our players. We believe that gambling should be a form of entertainment, not a solution to financial problems.

We work closely with gambling support organizations and regulators to ensure our services meet the highest standards of player protection and responsible gaming practices.

Signs of Problem Gambling

Problem gambling can affect anyone. Be aware of these warning signs:

Financial Signs

• Spending more money than you can afford
• Borrowing money to gamble
• Lying about gambling expenses
• Neglecting bills to fund gambling
• Using credit cards for gambling

Behavioral Signs

• Gambling for longer than planned
• Feeling anxious when not gambling
• Chasing losses with bigger bets
• Neglecting work, family, or social activities
• Feeling guilty or secretive about gambling

Safe Gambling Tips

Before You Play

✓ Set a spending limit before you start
✓ Only gamble with money you can afford to lose
✓ Set time limits for your gambling sessions
✓ Make sure you're in a good mental state
✓ Have other activities planned for the day

While Playing

✓ Stick to your predetermined limits
✓ Take regular breaks
✓ Don't chase your losses
✓ Remember that gambling is entertainment, not investment
✓ Stop if you're feeling frustrated or upset

Our Player Protection Tools

We provide several tools to help you maintain control over your gambling:

Spending Limits

Set daily, weekly, or monthly spending limits on your account. These limits help you stay within your budget.

Time Limits

Set session time limits to automatically log you out after a specified period.

Self-Exclusion

Temporarily or permanently exclude yourself from our services. This can be set for periods from 24 hours to permanent exclusion.

Reality Checks

Receive regular pop-up reminders showing how long you've been playing and how much you've spent.

National Self-Exclusion - BetStop

BetStop - National Self-Exclusion Register

BetStop is Australia's national self-exclusion register for online wagering. It's a free service that allows you to exclude yourself from all licensed online gambling providers in Australia.

Visit BetStop.gov.au

Get Help and Support

If you or someone you know is struggling with gambling, help is available. These organizations provide free, confidential support:

Gambling Help

Phone: 1800 858 858

Available: 24/7

Service: Free telephone counseling

Call Now

GambleAware Australia

Website: gambleaware.org.au

Service: Information and resources

Features: Self-help tools, support finder

Visit Website

Gambling Help Online

Website: gamblinghelponline.org.au

Service: Online chat and counseling

Features: Live chat, email support

Get Online Help

Lifeline Australia

Phone: 13 11 14

Available: 24/7

Service: Crisis support and counseling

Call Lifeline

For Family and Friends

If you're concerned about someone else's gambling:

Talk to them about your concerns in a non-judgmental way
Encourage them to seek professional help
Don't lend money or cover their gambling debts
Take care of your own wellbeing
Contact support services for guidance

Remember that you cannot force someone to stop gambling, but you can encourage them to seek help and support them in their recovery.

Underage Gambling Prevention

Strict Age Verification

We have strict policies to prevent underage gambling and protect minors.

• Age verification required during registration
• Regular identity checks for all players
• Immediate account suspension for underage users
• Education resources for parents and guardians

Contact Our Support Team

Our customer support team is trained in responsible gambling practices and can help you:

Set up account limits and controls
Provide information about self-exclusion
Direct you to appropriate support services
Answer questions about responsible gambling

Contact Support